EQC: EQLink Changing the Receiving Department

The Ship-To Receiving Department field is used to connect the DBD Ship-To to the EQ Link Ship-To. It is also used in DBD Reporting so it’s not uncommon that this information can change.

When it’s changed it can disconnect the Ship-To from the EQC User and cause order generation issues.

This workflow defines the steps to take to change the receiving department and ensure it’s still connected to the EQ Link client and subsequently, the EQC User.

EQ Link – Change Ship-To Code

The first step is to change the code in EQ Link. A backup of data is done nightly. We suggest this change be made while the backup is current and before anyone else logs in.

1. Get everyone out of EQ Link.

2. Go to A/R > A/R File Maintenance > Change A/R Codes.

3. Check both boxes for the Okay field to activate.

4. Enter the Client ID.

5. Click ADD, Enter the old ship to code and the new ship to code.

6. Repeat as needed.

7. Click Begin to change the code.

8. Exit when done.

DBD Change the Receiving Department

Once the change is done in EQ Link, the same change can be made in DBD.

1. Go into Customers, select the Customer.

2. Click on Ship to Location Setup.

3. Select the Ship-To that needs the change.

4. Go to Items Mgmt. tab

5. Change the Receiving Department to match the EQ Link change.

6. Save.

Results

When the ship to is imported into EQ Link, the new receiving department will connect with the changed Ship-To in the Ship-To Alias ID field on the Misc. tab.