DBC: Messages

Create a New Message

Select "Work With Messages" option from the left nav. Click on "Create a New Message" to bring up the following page:

1. Available Groups – select which groups this message should be applied to. You also can designate if newly created groups should automatically be included or not.
2. Message Title – include what you would like the name of your message to be. It will appear at the top of the message when displayed to the users.
3. Select if you would like the message to be Plain Text, or if you want to use HTML Text.
4. Message Text – enter in the body text of the message to be displayed, using HTML tags as necessary. Spell check can be used on this text if needed.

The next section sets the placement and frequency of the message.

1. Pop-up Type – you will need to select the type of pop-up to be used. The options are:

   
   

   a. Location – pops up when a certain location on the site is entered.

   
   

   b. By Item – allows you to specify that the message should be displayed when certain items are added to the cart.

   
   

   c. By Catalog – allows you to specify that the message should be displayed when certain catalogs and sub-catalogs are selected.

2. Prompt Frequency – select how often the message should be displayed. The options are:

   
   

   a. Once Only – only allows the pop-up to show to the user one time. Once the user logs in again it will not display when this option is selected.

   
   

   b. Once per Location/Item/Catalog - this will only show the pop-up one time when the location, item, or catalog is selected. Within a single site visit, the message will show when the first location, item, or catalog triggers it. Once the user signs on again the message will not appear.

   
   

   c. Once per Visit - this will show the pop-up to the selected type of every time the user signs on. It will only show once per visit, but if logged back in it will display one time again. This process will repeat itself every time the user that is assigned to the appropriate groups logs on.

   
   

   d. Continuously - this will show the pop-up every time a user selects the location, item, or catalog type that was selected. This process will always prompt the pop-up continuously even if the user(s) has logged out and came back to the same area again.

3. Select the beginning and ending times/dates this message should be active on the site.
4. Set the message window size desired.

5. You then have the following options:

   
   

   a. Save will cause the message to be saved and become an active message.

   
   

   b. Save & E-mail will save the message and will also e-mail the message to all users of the selected group(s).

   
   

   c. Preview/Message Size allows you to preview the message before to know what the pop-up will look like. You can also adjust the size by selecting the window and dragging it to the length you would like.

   
   

   d. Clear Message History clears the queue for the selected message for user(s) that may have already viewed it will now get to see it again.

Edit and Delete Message