Why do users that have access to the same Chili item see things differently?

Summary

If an admin is testing a customizable item — or investigating a support ticket where a user isn't seeing it correctly — it's common to find that different users see different things. In most cases, this happens because the user is working from an outdated or cached version of the template. The fix is to reset the user template, which clears any saved sessions and ensures everyone is working from the most current version.


Resolution Steps

  1. Navigate to New Dist Admin and locate the item.
  2. Open the Template tab.
  3. Under General Settings, click Reset User Template.

Best practice: Admins should reset the user template any time the Chili document is updated or modified. This ensures all users are accessing the latest version and clears any active sessions that may be holding onto an older copy.

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